Frequently Asked Questions

- How do I know if I have a water damage emergency?
- What are the dangers of leaving water damage untreated?
- Is it safe to remain in the house?
- What will happen once I call for help?
- What will happen in my house once the technicians arrive?
- What will happen to my stuff that is in the affected area?
- What should I do with the machines left in my house after the technician leaves?
- What if I have a water damage situation but I'm not in San Diego?
- What if I have more questions?

Q: How do I know if I have a water damage emergency?
A: Did you have a leak that caused water to get inside your home? Did the recent rains seep in through windows, doors, or through the roof? Do you feel your carpet is moist and you’re not sure why? You most likely are experiencing a water damage situation. You are now dealing with water damage. Your best option is to call a specialist as soon as possible. Orange Restoration will NEVER charge you anything if work is not done. Worst case scenario? You have one of our friendly technicians take 10 minutes of your time to measure the moisture in your home using our state of the art equipment, determine all surfaces are dry and thank you for your hospitality!
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Q: What are the dangers of leaving water damage untreated?
A: The reason it becomes urgent to call a specialist at the FIRST signs of water damage is because if left untreated for as little as 72 hours, mold can begin growing in the affected area, which can amount to much more significant and costly repairs.
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Q: Is it safe to remain in the house?
A: Not sure if your home is safe? It’s definitely time to call a technician who would be able to accurately determine how safe your home is for you, your family and your pets by determining the quantity and variety of mold by conducting a visual test and if needed - air sampling. Generally becomes unsafe to be in your home only after some mold growth, which takes a few days in the worst case, and usually takes months of neglect – since mold may have been growing without your awareness – don’t take chances. Call a professional.
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Q: What will happen once I call for help?
A: Once you call Orange Restoration you will be greeted by one of our friendly dispatchers at any time of day or night. They will collect some basic information from you. You will be asked to describe the situation in your home to help us understand the kind of tools and equipment that are needed. You may be asked for an approximation of the size of the affected area. If you have digital photos you can email at that time – it is always great help.
A technician will then be dispatched to your home immediately, and will arrive in less than 60 minutes, (or at a time you will schedule with the dispatcher for non emergencies).
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Q: What will happen in my house once the technicians arrive?
A: Once Orange Restoration technicians arrive at your home they will conduct a visual test of the situation in your home. It would be helpful for you to guide them and show areas of concern.
You will be presented by our official pricelist and work authorization, and asked to sign the documents to give your permission for work to begin. Please don’t hesitate asking any questions regarding the documents or the next steps and alert us to any concerns you may have.
We know that an emergency in your home is never an easy time – please tell us how we can help to make you more comfortable.
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Q: What will happen to my stuff that is in the affected area?
A: Depending on the size of the affected area and degree of damage your belongings may be handled differently. For small scale damage, items will be moved by hand to another part of the room or of the property. If possible and safe we will leave larger items in the room while covering them tightly for protection. If the entire room or property needs to be cleared to work on, we will pack your belongings and move them away from the site. You will have clear knowledge and access to your belongings at all times. In case of severe mold contamination, please don’t be tempted to move items from the contaminated areas without waiting for the technicians as you may be causing cross contamination in the rest of your property. Even though it’s easier said than done – don’t worry! We make certain our technicians have the utmost respect to your privacy, property and belongings.
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Q: What should I do with the machines left in my house after the technician leaves?
A: In cases of water damage to your property where moisture needs to be taken out of materials and our of the air, large machines will be left in your house for a duration of several days, until the property has been dried. Machines will be placed and turned on by the technicians in your house, but they will be left running when they leave. Please realize that this is an integral part of the drying process, and even though it may be inconvenient if you stay in the house while it is being dried because of the sound they make – it’s critical you leave them running. Please keep an eye on the machines once a day or so and alert the technician immediately over the phone if you spot any leakage or anything else that is out of the ordinary.
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Q: What if I have a water damage situation but I'm not in San Diego?
A: No worries, we are physcially located in sunny San Diego, but we appreciate you looking through the info provided here even if you are from out of town. If you're looking for a water damage contractor outside of San Diego visit www.wateroutnow.com to find a water damage restorastion specialist near you.
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Q: What if I have more questions?
A: We’re all here for you. Please call us at any time to ask questions, to discuss concerns or just to make sure we are headed in the right direction. All restoration companies dry houses, Orange Restoration is primarily in the business of customer service striving to give individualized treatment to each client, be attentive to any special needs or circumstances that arise, and be flexible and creative in finding the right solution to each situation.
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